Shipping Policy

📦 Shipping Policy

Free shipping Australia-wide on all domestic orders over $60.

Flat Rate Shipping of $12 Australia-wide for orders under $60.

All orders are processed within 3 business days & shipped via Australia Post.

Delivery can take between 3-7 business days within metro areas & additional time for regional areas. For more precise regional delivery times please contact Australia Post or download the app.

Candles By The Quay will not be held responsible for delays or lost parcels due to incorrect address information provided at checkout.  We kindly ask you to check all your details before moving forward with your order.

📍 Delivered Orders Policy

Once your order has been dispatched, you will receive an email with your tracking details. 

Australia Post is a trusted service. 

If your order is marked as "delivered", Candles By The Quay are unable to offer refunds or replacements. If you're concerned your order may have been misplaced or stolen after delivery, we recommend contacting Australia Post directly.